Refund and Return Policy for Nexivo Printers

1. Introduction

Nexivo Printers provides this Refund and Return Policy so customers can clearly understand return eligibility, refund review, cancellation terms, product condition expectations, and shipping-related return responsibilities before placing an order.

Nexivo Printers sells refurbished and pre-owned printers. These products can differ from brand-new retail products in cosmetic condition, packaging, accessories, and previous usage history. Customers must review product images, condition details, included items, warranty information, shipping terms, and checkout totals before purchase.

2. Return Window

Return requests must be submitted within 14 days of delivery. Requests submitted after 14 days from the delivery date are not eligible for return review.

The 14-day return window begins on the date the shipping carrier marks the order as delivered.

3. Return Eligibility

A product is eligible for return review only when the return request is submitted within the 14-day return window and the product meets the conditions below.

• The product is returned in substantially the same condition in which it was delivered.
• The printer, included accessories, power cable, attachments, and listed included items are returned together.
• The product does not show misuse, accidental damage, liquid exposure, unauthorized repair, or physical damage after delivery.
• The customer provides order information, issue description, and supporting photographs when requested.
• The product is packaged safely for return shipment to reduce transit damage.

4. Non-Returnable Situations

Nexivo Printers does not accept returns in the following situations:

• Return request submitted after 14 days from delivery
• Product damaged after delivery due to misuse, drops, impact, liquid exposure, or improper handling
• Product altered, opened, repaired, modified, or serviced by an unauthorized party after delivery
• Missing accessories, parts, cables, attachments, manuals, or included items listed on the product page
• Cosmetic wear, marks, scratches, discoloration, or packaging differences already disclosed on the product page
• Compatibility issues caused by unsupported software, unsupported systems, third-party accessories, or customer setup environment
• Products returned without safe packaging or returned in a condition different from the delivered condition

5. Refurbished Product Condition

Refurbished and pre-owned printers can show visible signs of previous use. Cosmetic condition, included accessories, packaging style, and product appearance can vary by listing.

Product pages provide the product information available for the listed item. Customers must review product photos, condition grade, included items, and product notes before placing an order.

6. Return Request Process

Customers must contact Nexivo Printers within 14 days of delivery to request a return. Return requests are handled through the official contact email or contact page listed on the website.

Required Return Information

• Order number or purchase reference
• Customer name and contact details
• Product name and issue description
• Clear photographs or videos showing the issue
• Packaging photos if the concern relates to shipping damage
• Confirmation that all included accessories and items are available for return

Nexivo Printers reviews the submitted information and provides return instructions when the request meets return eligibility requirements.

7. Damaged or Incorrect Delivery

Customers must inspect the delivered package and product after delivery. If the product arrives damaged in transit or the delivered item is incorrect, customers must contact Nexivo Printers within 48 hours of delivery.

• Provide photos of the shipping box, packaging materials, shipping label, and product condition.
• Keep the original packaging until the review is complete.
• Do not discard packaging materials before the damage review is completed.
• Incorrect item claims require order details and delivered product photos.

Nexivo Printers reviews damaged or incorrect delivery claims using the order details, photographs, carrier information, and product information available for the shipment.

8. Refund Review Process

Refunds are reviewed after the returned product is received and inspected by Nexivo Printers. Refund approval depends on return eligibility, product condition, completeness of included items, and compliance with this policy.

Approved refunds are issued to the original payment method used at checkout. Bank and payment provider processing times can vary after Nexivo Printers issues the refund.

Refund Deductions

• Original shipping charges are non-refundable unless the return is approved due to incorrect delivery or verified transit damage.
• Return shipping costs are the customer’s responsibility unless Nexivo Printers confirms an incorrect item or verified shipping damage.
• Missing accessories, damaged packaging, or returned products in a changed condition can reduce or cancel refund eligibility.
• Payment processing timelines are controlled by the payment provider or bank after refund issuance.

9. Order Cancellation

Customers can request cancellation before the order is processed for shipment. Orders are processed within 1–3 business days after payment confirmation.

Cancellation is not available after the order is packed, dispatched, or handed to the shipping carrier. Shipped orders must follow the return process after delivery.

• Approved cancellations are refunded to the original payment method.
• Payment provider or bank processing times apply after cancellation refund issuance.
• Orders with incorrect customer information can be delayed or cancelled when the order cannot be fulfilled.

10. Warranty and Product Coverage

Products include a 30-day limited seller warranty unless a different warranty term is clearly stated on the product page.

The 30-day limited seller warranty covers eligible functional concerns under normal intended use. The warranty does not cover cosmetic wear, consumables, misuse, accidental damage, liquid exposure, unauthorized repairs, incompatible setup environments, or damage after delivery.

11. Shipping Scope and Costs

Nexivo Printers currently ships only within the United States. Orders outside the United States are not accepted through the standard checkout process.

Taxes and shipping are calculated at checkout. Displayed product prices exclude applicable taxes and shipping charges unless the checkout page clearly states otherwise.

• Orders are processed within 1–3 business days after payment confirmation.
• Return shipping is paid by the customer unless Nexivo Printers confirms an incorrect item or verified shipping damage.
• Customers must provide accurate shipping information at checkout.
• Incorrect shipping details can delay delivery or prevent successful delivery.

12. Customer Responsibilities

Customers are responsible for reviewing product and policy information before placing an order.

• Review product images, condition grade, included accessories, and product description.
• Confirm the printer fits the intended use, available space, connectivity needs, and workload.
• Read the 14-day return window, 30-day warranty terms, shipping scope, and checkout pricing details.
• Provide accurate billing, shipping, phone, and email information.
• Keep packaging and included items until the product is checked after delivery.

13. Limitation of Liability

Nexivo Printers is not responsible for indirect losses, business interruption, data loss, productivity loss, profit loss, or incidental damages connected with product use, delivery delay, customer setup issues, product incompatibility, or inability to use a product.

Customers must confirm product suitability before purchase and maintain backup workflows for business or time-sensitive printing requirements.

14. Independent Seller Notice

Nexivo Printers is an independent seller of refurbished and pre-owned printers. We are not affiliated with, endorsed by, sponsored by, or officially connected with any printer manufacturer or brand owner.

All brand names, model names, product names, logos, and trademarks belong to their respective owners and are used only for product identification or compatibility reference where applicable.

15. Policy Updates

Nexivo Printers updates this Refund and Return Policy when business operations, ecommerce requirements, shipping practices, warranty terms, or legal requirements change.

Customers must review this page before placing orders.

16. Contact Information

Customers with refund, return, cancellation, damaged delivery, or policy questions can contact Nexivo Printers using the contact information below.