Warranty Policy for Nexivo Printers

1. Introduction

Nexivo Printers sells refurbished and pre-owned printers for home, student, office, and practical daily printing requirements. This Warranty Policy provides clear warranty terms so customers understand the coverage before placing an order.

Products include a 30-day limited seller warranty unless a different warranty term is clearly stated on the product page. The warranty period begins on the date the order is delivered to the customer.

2. Standard Warranty Duration

Products sold by Nexivo Printers include a 30-day limited seller warranty unless the product page clearly states a different warranty term.

• The warranty period begins on the delivery date shown by the shipping carrier.
• The standard warranty duration is 30 days from delivery.
• Warranty review is available only during the active warranty period.
• Warranty coverage applies only to eligible functional concerns under normal intended use.

3. Refurbished Product Understanding

Nexivo Printers sells refurbished and pre-owned printers. These products can differ from brand-new retail products in appearance, usage history, packaging, accessories, and cosmetic condition.

• Products can show cosmetic signs of previous handling or use.
• Packaging can differ from original manufacturer retail packaging.
• Included accessories are limited to what is stated on the product page.
• Condition grade, product images, and product notes must be reviewed before purchase.

Cosmetic wear disclosed on the product page is not covered under warranty.

4. What the Warranty Covers

The 30-day limited seller warranty covers eligible functional issues that occur during normal intended use within the warranty period.

• Functional hardware concerns identified during normal product use
• Operational issues not caused by misuse, accidental damage, or customer setup errors
• Seller-reviewed product issues connected with the printer’s listed core functions

Warranty resolution can include repair review, replacement review, partial resolution, or another reasonable solution determined by Nexivo Printers after inspection.

5. What the Warranty Does Not Cover

The 30-day limited seller warranty does not cover the following:

• Cosmetic wear, scratches, marks, discoloration, or packaging differences disclosed on the product page
• Physical damage after delivery
• Accidental damage, liquid exposure, drops, impact damage, or improper handling
• Unauthorized repair, modification, part removal, or service attempts
• Improper installation, unsupported setup, or incompatible software/system use
• Consumables, ink, toner, cartridges, paper, cables not listed as included, or routine maintenance items
• Damage caused by power issues, surge, unstable electrical supply, or external accessories
• Shipping damage reported after 48 hours of delivery
• Missing accessories reported after the return or warranty review period

6. Warranty Claim Eligibility

A warranty claim is eligible for review when the customer contacts Nexivo Printers within 30 days of delivery and provides the required order and product information.

• Order number or purchase reference
• Customer name and contact information
• Product name and issue description
• Clear photos or videos showing the issue
• Product serial number or identification information when available
• Confirmation that the product was used under normal intended conditions

7. Warranty Review Process

Customers must contact Nexivo Printers within the 30-day warranty period to request warranty review.

• Nexivo Printers reviews the submitted order details, issue description, and supporting photos or videos.
• Customers receive instructions when product inspection or return review is required.
• Returned products are inspected before warranty resolution is approved.
• Warranty approval depends on product condition, issue type, included items, and compliance with this policy.

Warranty review does not automatically guarantee refund, replacement, or repair approval.

8. Return Window and Warranty Relationship

Return requests must be submitted within 14 days of delivery. Warranty claims must be submitted within 30 days of delivery.

• The 14-day return window applies to return requests.
• The 30-day limited seller warranty applies to eligible functional concerns.
• Returned products must include the printer and all included accessories.
• Warranty claims after 30 days from delivery are not eligible for review.

9. Shipping and Warranty Claims

Nexivo Printers currently ships only within the United States. Warranty-related return shipping instructions are provided after the warranty claim is reviewed.

• Orders are processed within 1–3 business days after payment confirmation.
• Taxes and shipping are calculated at checkout.
• Customers must package products safely for warranty return review.
• Return shipping responsibility depends on the approved claim reason and inspection result.

10. Product Compatibility and Customer Responsibility

Customers are responsible for confirming that the product matches their intended use, workspace, connectivity requirements, operating environment, and printing workload before purchase.

• Check USB, wireless, or networking requirements where listed.
• Review product dimensions and placement requirements.
• Confirm intended use for home, office, student, or business printing.
• Review product notes, included items, condition grade, and product images before ordering.

11. Customer Responsibilities During Warranty Period

Customers must use products under normal intended operating conditions during the warranty period.

• Use the product only for its intended printing functions.
• Keep the product in a safe, dry, and stable operating environment.
• Use compatible accessories and supplies suitable for the product.
• Keep proof of purchase and order details.
• Report functional concerns within the 30-day warranty period.

12. Limitation of Liability

Nexivo Printers is not responsible for indirect losses, business interruption, productivity loss, data loss, missed business activity, profit loss, or incidental damages related to product usage, misuse, incompatibility, delivery delay, or inability to use a purchased product.

Customers using printers for business or time-sensitive work must maintain backup printing options and verify product suitability before purchase.

13. Brand and Trademark Notice

Any brand names, logos, model names, product names, or trademarks referenced on the website belong to their respective owners.

Such references are used only for product identification, category description, or compatibility reference where applicable. Nexivo Printers does not claim official manufacturer partnership, authorization, sponsorship, endorsement, or service-center status.

14. Independent Seller Notice

Nexivo Printers is an independent seller of refurbished and pre-owned printers. We are not affiliated with, endorsed by, sponsored by, or officially connected with any printer manufacturer or brand owner.

All trademarks, logos, product names, and model references belong to their respective owners.

15. Policy Updates

Nexivo Printers updates this Warranty Policy when warranty terms, ecommerce operations, product handling practices, shipping practices, or legal requirements change.

Customers must review this page before placing orders.

16. Contact Information

Customers with warranty-related questions or product concerns can contact Nexivo Printers using the information below.