Shipping Policy for Nexivo Printers

1. Introduction

Nexivo Printers provides clear shipping information so customers understand order processing, delivery scope, shipping charges, estimated delivery timelines, and shipment-related responsibilities before placing an order.

Nexivo Printers sells refurbished and pre-owned printers. Customers must review product details, condition information, included items, shipping terms, return policy, warranty terms, and checkout totals before completing a purchase.

2. Shipping Coverage

Nexivo Printers currently ships only within the United States.

• Orders outside the United States are not accepted through standard checkout.
• Shipping is available only to serviceable United States delivery addresses.
• Remote or limited-service locations can require additional delivery time.
• Customers must provide a complete and accurate United States shipping address at checkout.

3. Order Processing Time

Orders are processed within 1–3 business days after payment confirmation.

• Processing includes order verification, product preparation, packaging, and shipment handoff.
• Orders placed on weekends or holidays are processed on the next business day.
• Payment confirmation is required before order processing begins.
• Orders with incorrect customer details can be delayed until corrected information is received.

Same-day dispatch is not guaranteed. Shipment dispatch begins only after order processing is complete.

4. Delivery Timelines

Standard delivery usually takes 3–7 business days after dispatch.

• Delivery timelines depend on the destination address and courier service availability.
• Remote areas can require additional delivery time.
• Weather conditions, carrier delays, transportation issues, and high order volume can affect delivery timelines.
• Customers must ensure someone is available to receive the package where delivery confirmation is required.

5. Shipping Charges, Taxes, and Fees

Product prices displayed on the website exclude applicable taxes and shipping charges unless the checkout page clearly states otherwise.

• Taxes and shipping are calculated at checkout.
• Shipping charges depend on product size, delivery location, and order details.
• Free shipping applies only when clearly displayed on the product page, cart page, or checkout page.
• Additional charges can apply when incorrect customer information requires address correction, re-shipping, or delivery reattempt handling.

6. Shipment Tracking

Tracking information is provided after the order is dispatched and the courier tracking record becomes active.

• Tracking details are sent to the customer email address provided at checkout.
• Tracking updates depend on the courier tracking system.
• Courier tracking information can take time to update after dispatch.
• Customers must use the tracking link or tracking number for shipment updates.

7. Packaging and Shipment Handling

Nexivo Printers packages refurbished and pre-owned printers for safe transit using protective packaging materials suitable for the product type.

• Packaging style can differ from original manufacturer retail packaging.
• Refurbished products do not always include original retail boxes.
• Products are packed to reduce movement during normal shipment handling.
• Customers must keep packaging materials until the product is inspected after delivery.

8. Damaged Shipments

Customers must inspect the package and product after delivery. Damaged shipment concerns must be reported within 48 hours of delivery.

• Customers must provide clear photographs of the shipping box, packaging materials, shipping label, and product condition.
• Customers must keep all packaging materials until the review is complete.
• Damage claims reported after 48 hours are not eligible for shipping damage review.
• Shipment damage review is completed using customer photographs, order details, carrier information, and product condition evidence.

9. Incorrect Shipping Information

Customers are responsible for entering accurate billing, shipping, phone, and email information during checkout.

• Incorrect addresses can delay delivery or prevent successful delivery.
• Re-shipping costs caused by incorrect customer information are the customer’s responsibility.
• Nexivo Printers is not responsible for delivery failure caused by inaccurate or incomplete address information.
• Customers must contact Nexivo Printers immediately if they notice an address error after ordering.

10. Delivery Attempts and Unavailable Recipients

Customers must be available to receive the shipment at the delivery address when delivery confirmation or signature is required.

• Failed delivery attempts can delay delivery.
• Courier partners follow their own redelivery and pickup rules.
• Returned shipments caused by unavailable recipients can require additional shipping charges.
• Nexivo Printers is not responsible for delays caused by missed delivery attempts.

11. Delays Beyond Operational Control

Nexivo Printers is not responsible for delays caused by events outside our direct operational control.

• Severe weather conditions
• Courier network disruptions
• Transportation delays
• Regional restrictions or service interruptions
• Incorrect customer-provided address information
• High order volume during peak periods

12. Refurbished Product Shipping Expectations

Customers purchasing refurbished and pre-owned printers must understand that packaging, included accessories, and cosmetic presentation can differ from brand-new retail products.

• Products can show normal signs of previous use.
• Packaging can differ from original manufacturer packaging.
• Included items are limited to what is stated on the product page.
• Condition details must be reviewed before ordering.

13. Returns Related to Shipping

Shipping-related returns are handled under the Refund and Return Policy.

• Return requests must be submitted within 14 days of delivery.
• Shipping damage concerns must be reported within 48 hours of delivery.
• Returned products must include the printer and all included accessories.
• Return shipping is the customer’s responsibility unless Nexivo Printers confirms an incorrect item or verified shipping damage.

14. Warranty and Shipping

Products include a 30-day limited seller warranty unless a different warranty term is clearly stated on the product page.

Warranty review does not cover shipping damage reported after 48 hours of delivery, customer misuse, accidental damage, liquid exposure, unauthorized repair, missing accessories, or compatibility issues caused by unsupported setup environments.

15. Independent Seller Notice

Nexivo Printers is an independent seller of refurbished and pre-owned printers. We do not claim official manufacturer authorization, sponsorship, endorsement, or direct affiliation with any printer brand owner.

All brand names, model names, product names, logos, and trademarks belong to their respective owners and are used only for product identification or compatibility reference where applicable.

16. Policy Updates

Nexivo Printers updates this Shipping Policy when shipping operations, courier practices, ecommerce requirements, delivery terms, pricing practices, or legal requirements change.

Customers must review this page before placing an order.

17. Contact Information

Customers with shipping, tracking, delivery, damaged shipment, or order dispatch questions can contact Nexivo Printers using the information below.